RETURNS & MONEY-BACK GUARANTEE
You can order with confidence!
When you make a purchase with us, it comes at no risk to you. If your Novex Biotech product doesn't provide you with the results you’re looking for, you can return it to us and get your money back.
Every formulation we create is covered by this hassle-free guarantee. It contains no fine print or misleading terms. Simply stated: If you don't love it, we will refund your money.
Each customer is limited to one free return or exchange per product. (Customer must pay shipping for any subsequent returns.) Please contact our Customer Service Team within 30 days after receipt of your purchase at 1-800-898-5153 (Monday–Friday 6:00 AM–5:00 PM MT and Saturday 8:00 AM–4:30 PM MT). Or click over to the Contact Us form if you'd rather contact us via email for return instructions.
Once you've received your return label, please return to:
ATTN: Returns Dept.
5742 Harold Gatty Drive
Salt Lake City, UT 84116
Within 5 business days of receiving your return, we’ll inspect the shipment and apply credit to the original payment method. There are no shipping or handling charges for returns for orders placed in the U.S. A valid proof of purchase is required for returns.